Welcome to Dandalee! This guide will walk you through the steps to manage your orders effectively, including updating the shipping status (e.g., confirming an order, marking it as shipped, or delivered). Follow these steps to ensure a smooth experience for you and your customers.
Summary
Access Orders: Log in to your Seller Dashboard, click on the Orders tab, and select an order to view details.
Review Order Details: Check order info, including customer details, payment, and shipping status.
Update Shipping Status: Change the status from "Pending" to "Confirmed," "Shipped," or "Delivered" to keep customers informed.
Monitor Payment and Order Status: Track payment and order status, which update automatically.
Communicate with Customers: Reach out to customers via messages if there are delays or issues.
Tips:
Update status promptly to keep customers informed.
Check payment status before shipping.
Monitor delivery dates to avoid complaints.
Regularly check your Seller Dashboard for order updates.
Step 1: Access Your Orders
Log in to your Dandalee Seller Dashboard.
From the Seller Dashboard, click on the Orders tab in the left sidebar (as shown in the image above).
You’ll see a list of all your orders. Click on an order (e.g., #ORD-1744066115144) to view its details.
Step 2: Review Order Details
Once you’re on the Order Details page (as shown in the screenshot), you’ll see key information about the order, including:
Order Number (e.g., #ORD-1744066115144)
Customer Information (name, delivery address)
Payment Info (items total, shipping rate, customer paid amount)
Payment Status (e.g., "Paid")
Shipping Option (region, country, delivery time)
Shipping Status (e.g., "Pending")
Order Status (e.g., "Pending")
Estimated Delivery Date (e.g., Apr 16, 2025 - Apr 18, 2025)
Products (e.g., Acme Safety Work Gloves, quantity, price)
Take a moment to review these details to ensure everything is correct before proceeding.
Step 3: Update the Shipping Status
The Shipping Status section allows you to update the progress of the order. Here’s how to change the status (e.g., from "Pending" to "Confirmed," "Shipped," or "Delivered"):
Locate the Shipping Status section on the Order Details page (as shown below).
The current status will be displayed (e.g., "Pending") with a dropdown button (a small arrow icon, as seen in the screenshot).
Click the dropdown button to open the status options. You’ll see options like:
Confirmed: Use this when you’ve verified the order and are preparing to process it.
Processing: Use this when you’re processing the order.
Production: Use this when the order is being designed, manufactured, fabricated, or customized.
Shipped: Use this when the order has been handed over to the shipping provider.
Delivered: Use this when the order has reached the customer.
Approved: This will automatically display when the customer approves the delivery.
Select the appropriate status (e.g., "Confirmed" if you’re ready to process the order). The system will update the status automatically, and the customer will be notified of the change.
Step 4: Monitor Payment and Order Status
Payment Status: This will automatically update based on the customer’s payment (e.g., "Paid" as shown in the screenshot). When the customer approves the delivery this will change to "Payment released". You don’t need to take action here unless there’s an issue.
Order Status: This reflects the overall status of the order (e.g., "Pending" or "Fulfilled"). It updates automatically based on the shipping status:
Once the customer approves the order, the Order Status will change to "Fulfilled" (as indicated by a green badge in the screenshot below).
Step 5: Communicate with the Customer (Optional)
If there are delays or issues with the order, you can:
Click on the customer’s name (e.g., "Farah Johnson") to visit their profile.
Use the Messages tab in the sidebar to send them a message about the order status.
Step 6: Track Estimated Delivery Dates
The Est Delivery Date (e.g., Apr 16, 2025 - Apr 18, 2025) is shown in the Shipping Status section. Ensure the order is delivered within this timeframe to maintain customer satisfaction.
Tips for Success
Update Status Promptly: Always update the shipping status as soon as there’s progress (e.g., when you confirm or ship the order). This keeps the customer informed.
Check Payment Status: Ensure the payment status is "Paid" before shipping the order.
Monitor Delivery Dates: Stick to the estimated delivery dates to avoid customer complaints.
Use the Dashboard: The Seller Dashboard provides a quick overview of all your orders, so check it regularly.
Need Help?
Contact Support:
Contact Dandalee Support via the customer support button on the bottom right of any page on dandalee.com.
Reach out via [email protected], send us a message on WhatsApp, or book a demo meeting if you encounter issues.
FAQs: Check our FAQ page for common questions.
Visit our Help Center for more guides.
Happy selling on Dandalee!